Site Operations Leader, TTS

Job Summary

We are currently hiring a Site Operations Lead for our Advantage xPO team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is overall daily and consistent account operations management at one or more key client locations. This position is typically supportive of Business Process Outsourcing programs.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Accountable for execution of a client-specific Account Plan using approved work processes spanning recruitment plans, screening processes, selection criteria, on-boarding and training disciplines, and professionally focused client interaction
• Key Client Performance Indicators and metrics must be understood, tracked, recorded, and funneled consistently into meaningful internal data flow and reporting tools
• Dedicated onsite management includes coaching, counseling, hiring and termination of contingent workforce in accordance with all HR and statutory policies and procedures
• Strong emphasis on health, safety, and environmental goals with the assistance of a dedicated account team
• Leads daily execution of account specific and proactive strategies ensuring maximum return on operating expenses
• Serves as an escalation point for service issues and is responsible for positive and proactive conflict resolution
• Accountable for leadership and management of localized/dedicated onsite team who in turn must individually deliver business-like focus in their respective roles
• Ensures facility meets safety and quality targets
• Documentation of all situations at client site including, but not limited to corrective actions, accident/injury reports
• Manages employee and client relations through daily pulse checks, monthly meetings and reporting and quarterly reporting
• Escalates issues to the appropriate division office personnel to ensure compliance with local, state and federal employment guidelines
• Participation in both internal Account Teams and client committees — therefore respectful and compliant when directed by strategic levels of internal and external influence

Competencies

Competencies we value for this role include ethical conduct, thoroughness, detail-oriented, excellent written and oral communication skills, strong time management skills, customer-service orientation, , proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. Must have proven ability to lead others, build relationships, demonstrate a strong team orientation with all levels of employees and customers, and strong technical/computer proficiency to the extent internal data flow including hiring, payroll, reporting, and other job critical functions can be managed early and often.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Advantage XPO and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.