AI Enablement and Platform Mgr

Job Summary

We are currently hiring an AI Enablement & Platform Manager for our Shared Services Digital Transformation and Strategy team, and our ideal candidate will possess a passion for driving meaningful technology adoption and empowering people to work smarter through AI. You will lead the rollout and sustained adoption of AI assistants — including Claude and Microsoft Copilot — across Staffmark Group’s workforce, surface and enable high-value AI use cases from the business, and serve as the day-to-day operational owner of SMG’s AI-powered candidate screening platform (Rowan). This hands-on, high-impact role sits at the intersection of technology adoption, change management, and platform operations within the Digital Transformation team.

Essential Duties

Your Day-to-Day Leadership Includes Activities Such as These:

AI Assistant Adoption — Claude & Microsoft Copilot

• Lead the rollout and sustained adoption of Claude and Microsoft Copilot across SMG’s workforce, from initial onboarding through embedded daily use.
• Develop role-specific enablement content — quick-start guides, use case libraries, prompt templates, and workflow examples — tailored to recruiter, operations, sales, and leadership personas.
• Track adoption metrics, usage patterns, and feedback loops; identify adoption gaps and intervene with targeted support, coaching, and training.
• Facilitate training sessions, live demonstrations, and peer learning programs to build AI fluency at scale across the organization.
• Partner with IT and People teams to ensure smooth platform access, licensing governance, and user onboarding.

AI Use Case Enablement

• Conduct structured discovery sessions with branch staff, recruiters, and functional teams to surface actionable AI use cases.
• Document, assess, and prioritize use cases using a standardized impact-versus-feasibility framework.
• Collaborate with the Digital Products and Data Analytics teams to connect use cases to product builds, workflow automation, and data initiatives.
• Maintain a live AI use case pipeline and communicate progress and outcomes to leadership on a regular cadence.
• Build and maintain an internal library of validated AI use cases, prompts, and workflow templates accessible to all employees.

AI Screening Platform Operations — Rowan / Recruiter Support

• Serve as the primary internal point of contact for recruiter-facing support on SMG’s AI screening platform (Rowan).
• Own location onboarding to the platform, maintain standard operating procedures, and manage the ongoing recruiter feedback loop.
• Monitor platform performance indicators — including screening volumes, conversion rates, and recruiter adoption — and escalate issues to the vendor and internal stakeholders as needed.
• Translate recruiter pain points and field observations into structured product improvement requests; represent the recruiter voice in vendor review cycles.
• Participate in vendor syncs, track contractual SLAs, and maintain documentation of platform configurations and changes.

Competencies

Competencies we value for this role include:

1. Culture of Heart: Provides the tools, training, and resources to focus on the impact of being a part of the team to help each other succeed.
2. Customer Service: Effectively interacts with and meets the needs of our customers to provide the best service and experience possible.
3. Client Relationships: Builds, maintains, and strengthens relationships with internal and external clients.
4. Data-Driven: Uses data to understand impacts, implications, and makes data-backed decisions to put resources where they are most impactful.
5. Curiosity and Innovation: Demonstrates curiosity, develops new insights, considers creative approaches and applies novel solutions.
6. Digital/Tech Fluency: Uses technology effectively in the performance of one’s job. Includes the integration and acceptance of new technology when appropriate.
7. Adaptability: Adapts and responds to change effectively. Proactively seeks opportunities to be supportive of change and serve our mission.
8. Persuasiveness: Effectively presents and discusses ideas and opinions through communication and influencing of others to adopt a particular viewpoint or to take specific action.
9. Story Telling: Uses narratives and available resources, such as presentations, to communicate effectively, build connections, and inspire action.
10. Collaboration: Helps colleagues as needed, views responsibilities as shared.

We also desire 2–5 years of experience in technology adoption, digital enablement, change management, or recruiter-facing technology operations, along with demonstrated hands-on experience with prompt engineering, AI workflow design, and agentic tool use.

Culture

The Staffmark Group Experience Is More Than Just a Job:

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company — one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s 2023 Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security — with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Group and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.